Privacy Policy

Introduction

YourDreamSchool (“Company,” “we,” “us,” or “our”) operates the yourdreamschool.com website (the “Site”). This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information when you use our Site or services.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Site.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Login credentials, profile information, preferences
• Academic Information: Educational background, test scores, university preferences, application materials
• Communication: Messages, emails, and inquiries you send us
• Consultation Information: Details discussed during consultations and coaching sessions
• Payment Information: Billing address, payment method (processed securely by third-party providers)

1.2 Automatically Collected Information

When you visit our Site, we automatically collect:

• Technical Data: IP address, device type, browser type, operating system, pages visited, time spent
• Cookies and Tracking: We use cookies to enhance your experience (see Cookies section below)
• Usage Analytics: How you interact with our Site, search queries, features used

1.3 Information from Third Parties

We may receive information about you from:

• Schools, educational institutions, and test administrators (with your consent)
• Service providers and analytics partners
• University partners and educational networks

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and delivering our coaching and consulting services
• Processing your applications, registrations, and payments
• Communicating with you about our services, updates, and important notices
• Personalizing your experience and tailoring our recommendations
• Conducting market research and analytics to improve our services
• Responding to your inquiries and providing customer support
• Complying with legal obligations and protecting our rights
• Preventing fraudulent activity and enhancing security
• Sending promotional emails and marketing communications (with your consent)

3. How We Share Your Information

3.1 Service Providers

We share information with third-party service providers who assist us in operating our Site and providing services, including payment processors, email providers, and analytics platforms. These providers are bound by confidentiality agreements.

3.2 Universities and Educational Institutions

With your explicit consent, we may share your information with universities and educational institutions you’re applying to as part of the application process.

3.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect the rights, privacy, safety, or property of YourDreamSchool, our users, or the public
• Enforce our Terms of Service or other agreements

3.4 Business Transfers

If YourDreamSchool is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction.

3.5 With Your Consent

We will not share your information with third parties for marketing or other purposes without your explicit consent.

4. Data Security

We implement appropriate technical, physical, and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure transmission using SSL/TLS encryption
• Password protection and secure authentication
• Limited access to personal information on a need-to-know basis
• Regular security audits and updates

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking

What are Cookies? Cookies are small data files stored on your device that help us remember your preferences and enhance your experience.

5.1 Types of Cookies We Use

• Essential Cookies: Required for Site functionality (login, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our Site
• Marketing Cookies: Track your activity for targeted advertising (with consent)

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect Site functionality.

5.3 Third-Party Analytics

We use Google Analytics and similar tools to track Site usage. These services may collect information about your online activity. You can opt-out using their respective opt-out tools.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access, review, and request corrections to your personal information. Contact us at hello@yourdreamschool.com to request access.

6.2 Data Deletion

You may request deletion of your personal information, subject to legal obligations to retain certain data. We will delete your information within 30 days of your request, unless we are required to retain it for legal purposes.

6.3 Opt-Out of Communications

You can opt-out of promotional emails by clicking “Unsubscribe” in any email we send or by contacting us directly. Please note that even if you opt-out of marketing communications, we will continue to send service-related announcements.

6.4 Data Portability

You have the right to request your personal information in a portable format.

6.5 GDPR Rights (EU Residents)

If you’re in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to withdraw consent, lodge complaints with supervisory authorities, and object to processing.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Coaching Client Data: 5 years after the conclusion of services
• Consultation Data: 1 year from the date of consultation
• Marketing Communications: Until you opt-out
• Usage Analytics: 24 months

When data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links and Services

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our services are intended for individuals aged 13 and above. If we discover that we have collected personal information from a child under 13 without parental consent, we will delete such information promptly. Parents who believe their child has provided information to us should contact us immediately.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. By using our Site, you consent to such transfers. We take appropriate measures to ensure your information is protected in accordance with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the “Last Updated” date and, if necessary, by email or prominent notice on our Site. Your continued use of our Site after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

YourDreamSchool
Email: hello@yourdreamschool.com
Address: London, United Kingdom
Response time: 24-48 hours

You also have the right to lodge a complaint with your local data protection authority.